Smarter Disasters: End-to-End Automation for Incidents

Thursday, June 07, 2018 - 11:25 am11:50 am

Karthik Nilakant, Xero

Abstract: 

In this talk, I will discuss the different aspects of incident management and how we've built automation around each part at Xero. This includes: transforming manual alerts into automatic notifications through an issue report pipeline; a chat bot that streamlines incident coordination by facilitating effective communication and providing guidance through the process; and how we extract data from each incident for postmortem review. I'll also discuss how our tools have evolved and the lessons we learned on the way.

BibTeX
@conference {214985,
author = {Karthik Nilakant},
title = {Smarter Disasters: End-to-End Automation for Incidents},
year = {2018},
publisher = {{USENIX} Association},
}