CRE: Expanding SRE to inside Your Customer's Organisation

Friday, 1 September, 2017 - 13:0014:00

Stephen Thorne, Google


The Cloud is a scary place. You're trusting your entire business to a platform out of your control. This applies to any platform, any SaaS, PaaS, IaaS provider. If they have an outage it's out of your hands!

Introducing CRE: Expanding SRE to inside your customer's organisation. Making a reliable system for your own business is one thing, but doing it when you are providing a platform to another company is a new and exciting area.

Learn how Google is exploring Customer Reliability Engineering. Sharing everything from design decisions to monitoring.

Stephen Thorne, Google

Stephen is a Senior Site Reliability Engineer working at Google, and a founding member of the EMEA Customer Reliability Engineering team. He writes a blog at about the SRE book, and thoroughly enjoys experiencing exciting new failures and making sure they never happen again. He also enjoys climbing, hiking and writing code in any language.
@conference {205580,
author = {Stephen Thorne},
title = {{CRE}: Expanding {SRE} to inside Your Customer{\textquoteright}s Organisation},
year = {2017},
address = {Dublin},
publisher = {USENIX Association},
month = aug