Accident Models in Post Mortems

Many organizations want to learn from failures. Postmortem debriefings and documents are a part of that learning process. In this two-part session, we will cover the theory and fundamentals on complex systems failure and “human error”, as well as techniques for facilitating an adverse event debriefing. Attendees should walk away with a more evolved sense of accident/outage investigation and a model to explore in their own organizations.

Will Gallego is an engineer at Etsy who believes in a free and open web, blamelessness and empathy in the workplace, and pronouncing gif with a soft g.

Nathan Hoffman has worked at Etsy for four years as a Software Engineer. After graduating from the Etsy School on Post Mortem Facilitation, Nathan has led many successful and some not-so-successful post mortems, and is happy to talk about all of them. Before Etsy, he spent some time at the Recurse Centre.

Miriam is an Engineer at Etsy, graduate of the 2014 Recurse Center class, and an avid climber in her spare time.