Speedy Change Control is not an oxymoron. This tutorial will provide practical, actionable steps to streamline and speed up change control at your organization without increasing risks. In "The Visible Ops Handbook", authors Behr, Kim and Spafford identify a culture of change management as common to high-performing IT groups: “change management does not slow things down in these organizations.” This tutorial will help anyone wishing to implement phase one of the Visible Ops Handbook: “Stabilize The Patient” and “Modify First Response”. While I draw heavily on IT infrastructure Library (ITIL) guidance, much of this is common sense good practice based on lessons learned from past success and failure. No special ticketing system, tools or ITIL knowledge are necessary. I am a certified ITIL Expert with over five years of experience designing, improving and managing a successful change management process at an audited technology company delivering public registry and DNS services running on complex technologies across international data centers.
Technical people and managers who participate in a change management process, or who would like to build one but are afraid that doing so will slow them down.
- Templates for change request types and procedures
- Templates for creating standard operating procedures
- ITIL-aligned talking points for making your case for these process improvements
- Better understanding of change management and process in general
- Different change types
- Assessing risks and potential impact
- Defining change authorities specific for each change type
- Metrics for measuring change process performance against goals
- Release and deployment management
- Continuous delivery