Culture-Driven Incident Response

Friday, December 9, 2016 - 2:00pm3:30pm

Dave Nicholson, SRE, Atlassian


Effective Incident Response is hard. While large scale frameworks such as FEMA ICC can be adapted to SRE and Ops, making these work within groups needs to take your working culture into consideration. In this class we examine how Atlassian integrates Incident Management into existing workflows and tooling, using the prevalent work culture to drive resolution of incidents and adoption of a consistent Incident Management process.

Who should attend:
Anyone who deals with incidents

Take back to work:
How to leverage your existing tools and culture to solve new problems

Topics include:
Incident Management, Post Incident Review, Incident Command

Dave Nicholson, SRE, Atlassian

Dave has worked at Atlassian for the past four years, starting as a Support Engineer and more recently as a Site Reliability Engineer. Prior to that, he has worn many technology hats, including Java development, consulting, and supporting healthcare systems. Outside of work, he is active in charity work and a member of the Board of Directors for the Central Texas SPCA.

@conference {208461,
author = {Dave Nicholson},
title = {{Culture-Driven} Incident Response},
year = {2016},
address = {Boston, MA},
publisher = {USENIX Association},
month = dec