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Customer Service for Sysadmins
Everybody knows the stereotype of BOFHs, hiding behind the glow of their monitors, disregarding all human interaction that doesn't arrive via IRC. Some of us may even resemble that stereotype to a degree. But whether your customers are internal developers or external users, your personal and company success depends in large part on their perceptions, especially in this era of social media and worldwide feedback. A veteran sysadmin will talk about how his startup, TeamSnap, has built a passionate and devoted following by using simple, inexpensive tools and techniques for listening and responding to customers.
Open Access Media
USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.