Incident Command for IT: What We Can Learn from the Fire Department

Have you ever wondered how fire departments organize themselves on the fly to deal with a major incident? How they quickly and effectively coordinate the efforts of multiple agencies? How they evolve the organization as the incident changes in scope, scale, or focus? They accomplish all this by using the Incident Command System (ICS), a standardized organizational structure and set of operating principles adopted by most emergency agencies nationwide. In this talk, Brent will introduce the concepts and principles of ICS, and discuss how these can be applied to IT events, such as security incidents and service outages.