Refactoring Human Roles Solves Systems Problems

@inproceedings {267714,
author = {Jeremy Elson and Jon Howell},
title = {Refactoring Human Roles Solves Systems Problems},
booktitle = {Workshop on Hot Topics in Cloud Computing (HotCloud 09)},
year = {2009},
address = {San Diego, CA},
url = {https://www.usenix.org/conference/hotcloud-09/refactoring-human-roles-solves-systems-problems},
publisher = {{USENIX} Association},
month = jun,
}