@inproceedings {267714, author = {Jeremy Elson and Jon Howell}, title = {Refactoring Human Roles Solves Systems Problems}, booktitle = {Workshop on Hot Topics in Cloud Computing (HotCloud 09)}, year = {2009}, address = {San Diego, CA}, url = {https://www.usenix.org/conference/hotcloud-09/refactoring-human-roles-solves-systems-problems}, publisher = {USENIX Association}, month = jun }