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DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support Email

Nils Einar Eide, Oslo University College

Andreas N. Blaafadt, Oslo University College

BibTeX
@inproceedings {269565,
author = {Nils Einar Eide and Andreas N. Blaafadt},
title = {{DIGIMIMIR}: A Tool for Rapid Situation Analysis of Helpdesk and Support Email},
booktitle = {18th Large Installation System Administration Conference (LISA 04)},
year = {2004},
address = { Atlanta, GA},
url = {https://www.usenix.org/conference/lisa-04/digimimir-tool-rapid-situation-analysis-helpdesk-and-support-email},
publisher = {USENIX Association},
month = nov
}
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Links

Paper: 
http://usenix.org/publications/library/proceedings/lisa04/tech/full_papers/eide/eide.pdf
Paper (HTML): 
http://usenix.org/publications/library/proceedings/lisa04/tech/eide.html
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