Abstracts - 12th Systems Administration Conference
Request v3: A Modular, Extensible Task Tracking Tool
Joe Rhett - Navigist
Tracking tasks remains one of the most difficult issues facing any
working team of administrators. Even with the implementation of
commercial tools available today, e-mail and hallway conversations
remain the standard for task management in many organizations;
however, these make it difficult and time consuming to remain current
on issues, and do nothing to summarize the long-term history of tasks
and completion thereof.
Many commercial tools are available to
handle task management, and most work quite well for stereotype models
of their intended environments - development teams, help desk, etc.
Unfortunately, these systems often have limitations which prevent
their use (or a simple deployment) in a pre-existing, working
environment. Other systems are difficult or time-consuming to use, and
remain ignored in favor of task accomplishment. Few freely available
systems provide the statistics to analyze productivity, generate
statistics, and otherwise please management.
Request v3 was
designed to provide the necessary essentials for modern task
management: a selection of user interfaces, support for multiple
database backends, flexible security controls, and extensive reporting
capabilities. It runs cleanly in heterogeneous environments,
including those that have a large installed base of Windows users. It
includes command line, e-mail, and web interfaces, in addition to an
Extension Interface which provides a simple way to access the Request
system from other programs, scripts, or any custom interface one may
create. The authentication, notification, data storage, and logging
functions are processed within separate modules, allowing a variety of
backend databases to be supported.
- View the full text of this paper in
HTML form and
- If you need the latest Adobe Acrobat Reader, you can download it from Adobe's site.
- To become a USENIX Member, please see our Membership Information.