Abstracts - 12th Systems Administration Conference
Accountworks: Users Create Accounts on SQL, Notes, NT, and UNIX
Bob Arnold - Sybase, Inc.
Accountworks is a system which allows any employee at Sybase, Inc.
to use a web form to create accounts for new employees. Every new hire
gets a personal account in SQL, Notes, NT, and UNIX administrative
domains. Accountworks also creates initial stub entries in our SQL
personnel database. It allows the user to make a number of initial
choices for their new employee, including access to popular
applications and whether to use Notes or UNIX email. Typically all new
accounts are available within four hours after the web form is
submitted. The system operates 24 by 365 to support our worldwide
infrastructure. When the accounts are created, it guarantees a
consistent, unique login, UID (for UNIX), Firstname.Lastname record,
and password across all domains. It went into full production in July
1997, and has been used to create 1900 new accounts since then.
Because this paper is intended to help anyone tackling cross-domain
account management problems, it describes the architecture of
Accountworks, the process of building it, numerous design decisions,
and future directions of the project.
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