11th Systems Administration Conference (LISA '97)
Turning the Corner: Upgrading Yourself from ``System Clerk'' to ``System Advocate''
Lucent Bell Labs - Murray Hill, NJ
Two (of the many) types of System Administrators are identified: The
``System Clerk'' simply performs clerical tasks as she is told to do
them (creating accounts, installing software) while the System
Advocate proactively works with users to develop and evolve the
Transitioning from Clerk to Advocate involves a
change of attitude and ``making time'' for advocacy. Ways to develop
more ``spare'' time for pro-active work are also spotlighted. I also
explain ways to avoid the ``system administrator visibility paradox'':
nobody notices the system administrator on days when things are
- View the full text of this paper in
HTML form and
- If you need the latest Adobe Acrobat Reader, you can download it from Adobe's site.
- To become a USENIX Member, please see our Membership Information.