J. Paul Reed, Chime
We'll explore some of the "ironies" of automation—and now, artificial intelligence—in their interactions with software operators (i.e. you), especially during high consequence, high tempo situations (aka incidents).
We'll also look at considerations when building automation and integrating AI into your systems and workflows, including how we reason about them when they go awry and some food for thought on the role both AI and automation play in your next incident. Also? "Fun" incident stories!
J. Paul Reed began his career in the trenches as a build/release and operations engineer. After launching a successful boutique consulting firm, he now spends his days as a Staff Incident Operations Manager at Chime, focusing on incident response, analysis, and systemic risk identification. He's worked with such organization as VMware, Mozilla, Symantec, and Netflix.
author = {J. Paul Reed},
title = {The Ironies of {AI{\texttwosuperior}}},
year = {2026},
address = {Seattle, WA},
publisher = {USENIX Association},
month = mar
}