Frontend Design in SRE

Historically, SREs built tools that were often only useful for a small set of users, leading companies to put their focus (and money) on training users and not on building a frontend that is easily comprehensible to a large number of different users. As a company grows, the percentage of people that understand the intricacies of the full production stack will shrink compared to the percentage of people who have a desire to understand the state of production, requiring a shift in tradeoffs: away from scrappy tooling to a more deliberate approach to designing user experiences for SRE. This talk summarizes three important aspects to keep in mind when making those tradeoffs.