Dark Matter and Deep State: The Unseen Majority of Everything

Thursday, 12 October, 2023 - 16:4517:30

Heidi Waterhouse, Waterhouse Consulting


We pay attention to new, novel, interesting, or surprising things. It's much harder for us to notice the ordinary and expected. This plays out in fields as diverse as government, astronomy, and SRE. I will talk through how important it is to pay attention to the space between the stars, the companies in flyover country, the laws that almost no one is upset about. If something is known and predictable, is it easy to automate or add to machine learning and predictive behaviors? What should we let the robots take care of, and what requires a human touch?

Heidi Waterhouse, Waterhouse Consulting

Heidi is an advocate for progressive delivery, organizational transformation, technical communication, and marketing you hate slightly less. She is a nerd about industrial psychology and patterns of progress. One of her favorite hobbies is talking to developers about things they already knew but had never thought of that way before. She sews all her conference dresses so that she's sure there is a pocket for the mic.

@conference {292117,
author = {Heidi Waterhouse},
title = {Dark Matter and Deep State: The Unseen Majority of Everything},
year = {2023},
address = {Dublin},
publisher = {USENIX Association},
month = oct

Presentation Video