9 Things You Should Do When Starting to Use SLOs

Wednesday, 11 October, 2023 - 16:0016:40

Sal Furino


SLOs are hard to get right!

There is much literature out there describing what SLOs are and how calculate them. However incubating SRE and observability culture at organizations can be challenging. Additional guidance is often needed to coach organizations in how to use SLOs. SLOs can empower conversations, enhance understanding of the mental model of a service, and what actions to take towards it's reliability.

As a Customer Reliability Engineer I’ve witnessed many organizations encounter stumbling blocks while attempting to implement SLOs. This talk will discuss 9 of the common issues that are encountered while attempting to implement SLOs and how to get the most value out of the SLOs you create.

Sal Furino[node:field-speakers-institution]

Sal Furino is a Customer Reliability Engineer. During his career he’s worked as a TPM, SRE, Developer, Sys Admin, and IT support. While not working he enjoys cooking, gaming, traveling, skiing, and golfing. Sal lives in Queens with his partner and has a BS in Applied Mathematics from Marist College.

@conference {292125,
author = {Sal Furino},
title = {9 Things You Should Do When Starting to Use {SLOs}},
year = {2023},
address = {Dublin},
publisher = {USENIX Association},
month = oct

Presentation Video