Beyond Observability - Aligning Technology Performance to Business Outcomes

Friday, June 16, 2023 - 10:00 am10:25 am

Stephen Townshend, SquaredUp


In the Digital Age we don’t know what we don’t know until we do something and get feedback.

So, how do we build that feedback loop? Many organisations have Data divisions focused on business and customer reporting, but they lack a connection back to engineering. What if we extended the scope of observability to include that missing feedback loop? What if we treated our business objectives, customer outcomes, and engineering maturity as things that we monitor continually and in real-time (just like our technology)?

In this talk I explore the bringing together of BI and observability into something new, which I’m calling “bigger picture observability“ for lack of a better term. Something that provides a compass for organisations to navigate the ocean of chaos we call the Digital Age.

Stephen Townshend, SquaredUp

Stephen is currently working as a Reliability Advocate for unified dashboarding company SquaredUp. Previously he worked as a performance engineer for many years years before switching to SRE. Stephen is passionate about making complex ideas easy to understand and implement, and promoting empathy and psychological safety in technology. He shares his SRE learning journey in his podcast Slight Reliability.

@conference {288307,
author = {Stephen Townshend},
title = {Beyond Observability - Aligning Technology Performance to Business Outcomes},
year = {2023},
address = {Singapore},
publisher = {USENIX Association},
month = jun

Presentation Video