Giving Away Your Secrets: Opening Metrics Up to Users

Does your platform host applications written by your customers who need to monitor their performance? Is your managed service mission-critical to performance-sensitive clients? Or perhaps your “customers” are actually other teams using your internal platform. Metrics and monitoring systems usually give us insight into the performance of our own services, but giving data directly to users – both internal and external – can help them detect and solve problems on their own, increasing their satisfaction and reducing the support load on our teams.

We will explore different methods for providing users and customers with this direct level of visibility and discuss which approaches make sense in different real-world scenarios, along with some common challenges and pitfalls.