Are We There Yet? Metrics-Driven Prioritization for Your Reliability Roadmap

Tuesday, March 15, 2022 - 9:45 am10:30 am

Christina Tan and Mindy Stevenson, Blameless

Abstract: 

Reliability is a journey for any organization and unfortunately, we can't just skip to the end. There is what feels like an endless amount of work that could be done to help improve reliability and we often find ourselves in situations with more things to do than there is time to do it. It can be overwhelming to figure out where to start, what to do next, and how to get support (and funding) from leadership for it. Prioritization and tradeoffs have to happen whether you are building out a new SRE team, diving in when everything is on fire, or even leading an existing SRE team that is performing well. The goal of this talk is to give SRE leaders a metric-driven framework to prioritize what will make the most impact based on real data and highlight the successes throughout the journey.

Christina Tan, Blameless

Christina is on the strategy team at Blameless, architecting interpersonal dynamics for conflict resolution, high-performance teams, and executive alignment. Prior to Blameless, Christina coached TED speakers for public speaking and startup founders for fundraising. Her clients have collectively raised over $240M. In her spare time, she runs the mindfulness community Serenity Lounge.

Mindy Stevenson, Blameless

Mindy is Director of Engineering at Blameless, responsible for Platform, Infrastructure, and Site Reliability Engineering. Before joining Blameless, Mindy had 15 years of experience in software engineering at various companies including work with startups, non-profits, government, and large corporations. She enjoys building an engineering culture with a focus on continuous improvement and team empowerment.

SREcon22 Americas Open Access Sponsored by Blameless

BibTeX
@conference {278138,
author = {Christina Tan and Mindy Stevenson},
title = {Are We There Yet? {Metrics-Driven} Prioritization for Your Reliability Roadmap},
year = {2022},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = mar,
}

Presentation Video