Practical Incident Response

This workshop is structured as a fast-moving but fun game (think fluxx crossed with a hectic oncall shift) but the subject matter is entirely serious: we will use it to explore best practices and pitfalls for managing incidents as a team. You will work as part of a team managing a production outage: we'll go through the entire process from detection of the incident, problem diagnosis, mitigation, and resolution, finishing with the first draft of the postmortem.

Laura has been a Site Reliability Engineer at Google since 2013, working in areas as diverse as data infrastructure and pipelines, alerting and more recently, networking. She is passionate about sharing knowledge and intrigued by the behaviour of complex systems, including the humans who run them. Prior to Google she worked as a performance engineer in e-commerce and as a software engineer in R&D for a large Irish software company.