AI from Labs to Production - Challenges and Learnings

Ramprakash Ramamoorthy, P Satya Madhuri, and Malini Christina Raj, Zoho Corporation


This talk is about the story of taking AI from research to deployment in the enterprise software world. The talk walks you through personnel, product management and technical challenges and learnings in retrofitting AI into commercial enterprise products. The talk also highlights how AI for the enterprise needs a different strategy than the typical B2C AI and touches upon the changes we made to convince the average enterprise user to come back and imbibe the AI feature into his everyday workflow, thereby driving our ROI.

Ramprakash Ramamoorthy, Zoho Corporation

Ramprakash Ramamoorthy leads the AI efforts for Zoho Corporation. Ramprakash has been instrumental in setting up Zoho's AI platform from scratch and comes with a rich 8+ years of experience in building AI for the enterprises at Zoho.

Malini Christina Raj, Zoho Corporation

Malini Christina Raj owns the AI stack for web security and log management at Zoho Corporation. She manages AI in our on-premise SIEM and endpoint management products.

@conference {232961,
author = {Ramprakash Ramamoorthy and P Satya Madhuri and Malini Christina Raj},
title = {{AI} from Labs to Production - Challenges and Learnings},
year = {2019},
address = {Santa Clara, CA},
publisher = {{USENIX} Association},
month = may,