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Communicating about technology can be a greater challenge than the actual technology itself, especially when people from different academic and professional backgrounds need to find common understanding. We sometimes miss that when communication between highly technical people fails, the systems they support can pay the price with poor performance and loss of availability. Understanding communication breakdowns between team members and taking action to ensure that systems are effectively maintained, operated, and repaired is the manager’s job. When the manager fails to act to repair fractured communications between team members, the path to a brittle and failure-prone production environment is short.