The Invisible Door: Reliability Gaps in the Front End

Wednesday, March 20, 2024 - 11:05 am11:50 am

Isobel Redelmeier, Discord


It's hard for anyone to experience our services' many nines if our apps keep crashing. Front end reliability is critical to keeping our users happy - so how can we reliability engineers help improve it?

This talk will explore the unique technical and organizational challenges facing the front end, with particular emphasis on observability. Through specific examples from my experience as an SRE working on mobile reliability, you will learn about hurdles like how difficult it can be to add even basic metrics as well as get inspired by how well-connected front end tooling is to business analytics. Ultimately, we'll imagine what a more holistic approach to reliability could look like and consider a path to achieving it.

No CSS knowledge required :)

Isobel Redelmeier, Discord

Isobel Redelmeier is currently at Discord, where as the first site reliability engineer she helped grow the reliability practice and has worked with a variety of teams to make their services more resilient. Her previous endeavours include getting OpenTelemetry off the ground while at Lightstep and making Cloud Foundry more secure during her time at Pivotal. She loves pointing out shiny things, from weird graphs to spectacular sunsets, and hanging out with her dog Mischa.

@conference {295081,
author = {Isobel Redelmeier},
title = {The Invisible Door: Reliability Gaps in the Front End},
year = {2024},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = mar

Presentation Video