Cognitive Apprenticeship in Practice with Alert Triage Hour of Power

Wednesday, March 22, 2023 - 9:00 am9:45 am

Paige Cruz, Chronosphere


Cognitive apprenticeship is the philosophy that it is more effective to learn in context and real-world situations compared to following a tutorial in a sandboxed environment. In a nutshell it is "learning-through-guided-experience" and shines when teaching problem-solving processes experts use to handle complex tasks like say…investigating an alert by spelunking in production observability and monitoring data. Learn how Alert Triage Hour of Power became a can't miss meeting of camaraderie and system surprises!

Paige Cruz, Chronosphere

Paige Cruz is a Senior Developer Advocate at Chronosphere passionate about cultivating sustainable on-call practices and bringing folks their aha moment with observability. She started as a software engineer at New Relic before switching to SRE holding the pager for InVision, Lightstep, and Weedmaps. Off-the-clock you can find her spinning yarn, swooning over alpacas, or watching trash TV on Bravo.

Open Access Media

USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.

@conference {286268,
author = {Paige Cruz},
title = {Cognitive Apprenticeship in Practice with Alert Triage Hour of Power},
year = {2023},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar

Presentation Video