Reliability Is Made Out of People

Due to the evolving Coronavirus/COVID-19 situation, SREcon20 Americas West has been rescheduled to June 2–4, 2020.
More information is available here.

Wednesday, March 25, 2020 - 10:20 am11:00 am

Morgan Schryver, Netflix


SRE programs have proliferated throughout the industry, often with mixed results. Metrics, service agreements, nines, and error budgets are only part of the picture. People and relationships are the foundation of SRE work.

This talk will cover some of the common pitfalls encountered when creating and operating SRE teams and how to overcome them.

Morgan Schryver, Netflix

Morgan Schryver is a Site Reliability Engineer on the CORE team at Netflix, where she works on incident management as well as identifying human and technical factors of reliability. Before that, Morgan was an SRE on the Telemetry team at Blizzard Entertainment.

@conference {247332,
author = {Morgan Schryver},
title = {Reliability Is Made Out of People},
year = {2020},
address = {Santa Clara, CA},
publisher = {{USENIX} Association},
month = mar,