How to Build On-Call Rotations that People Actually Want to Join

Due to the evolving Coronavirus/COVID-19 situation, SREcon20 Americas West has been rescheduled to June 2–4, 2020.
More information is available here.

Wednesday, March 25, 2020 - 12:20 pm1:00 pm

Miles Bryant, Monzo

Abstract: 

A healthy and functional on-call rotation is essential to maintaining resilient and adaptive systems. So why do organisations neglect it in favour of focusing on SLOs and the technical parts of the system? Why do people treat being on-call as a necessary evil they have to put up with? Why are we letting people get burnt out?

This conceptual talk is aimed at both people on-call and people who manage their on-call rotations who dream of a better way of doing things. I’ll argue that improving on-call process is as important as improving the resilience of your core systems. I’ll discuss what the outcomes of a good on-call rotation should be, from both an organisational and personal perspective. The main bulk of the talk will cover the general principles that people should be able to take away to improve their own organisation’s on-call rotation.

BibTeX
@conference {247253,
author = {Miles Bryant},
title = {How to Build On-Call Rotations that People Actually Want to Join},
year = {2020},
address = {Santa Clara, CA},
publisher = {{USENIX} Association},
month = mar,
}