John Looney

John Looney did 24x7 support for a webhosting company, spent nearly 12 years in Google as an SRE (compute, storage, datacenters and Ads) as well as running team-build courses. He is now applying SRE to Intercom's infrastructure. He is passionate about ensuring that engineers know the best use of their time and energy, but still hasn't worked out how to not burn himself out occasionally.