Dave Rensin is a Google SRE Director leading Customer Reliability Engineering (CRE)—a team of SREs pointed outward at customer production systems. Previously, he led Global Support for Google Cloud. As a longtime startup veteran he has lived through an improbable number of "success disasters" and pathologically weird failure modes. Ask him how to secure a handheld computer by accidentally writing software to make it catch fire, why a potato chip can is a terrible companion on a North Sea oil derrick, or about the time he told Steve Jobs that the iPhone was "destined to fail."
Linked Presentation: