QA and the System Administrator
As enterprises grow and more tools and services are provided by the
System Administration Organization, there is a greater need for
customer representation and independent validation of both internal
and external applications. We will share with you some of the tools
and techniques that we've developed in order to guarantee a quality
experience and maximize the productivity of our engineers. At the
very least, we'll tell you why they only notice when things don't work.
Adam Haberlach leads an elite group of QA Engineers who serve the the
System and Network Operations teams at Google. In his previous lives,
he's been a QA engineer for Be Inc. and the sales/support engineer for
a startup developing software for managing wireless networks. In
between checking LDAP performance metrics and sorting bugs, his
hobbies include photography and the occasional bout of rock climbing.
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author = {Adam Haberlach},
title = {{QA} and the System Administrator},
year = {2006},
address = {Washington, D.C.},
publisher = {USENIX Association},
month = dec
}