@inproceedings {270080,
	author = {Stacy Purcell and Sally hambridge and David Armstrong and Tod Oace and Matt Baker and Jeff Sedayao},
	title = {Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service},
	booktitle = {17th Large Installation Systems Administration Conference (LISA 03)},
	year = {2003},
	address = {San Diego, CA },
	url = {https://www.usenix.org/conference/lisa-03/peer-certification-techniques-and-tools-reducing-system-admin-support-burdens},
	publisher = {USENIX Association},
	month = oct
}
@inproceedings {271760,
	author = {Sally hambridge},
	title = {Just Type Make! Managing Internet Firewalls, Including Router Access Control Lists, Sendmail Configurations, {DNS} Databases, and {OS} Upgrades, Using Make and Other Publicly Available Utilities},
	booktitle = {1st Conference on Network Administration (NETA 99)},
	year = {1999},
	address = {Santa Clara, CA},
	url = {https://www.usenix.org/conference/neta-99/just-type-make-managing-internet-firewalls-including-router-access-control-lists},
	publisher = {USENIX Association},
	month = apr
}
@inproceedings {260209,
	author = {Sally hambridge and Jeffrey C. Sedayao},
	title = {Horses and Barn Doors: Evolution of Corporate Guidelines for Internet Usage},
	booktitle = {USENIX Seventh System Administration Conference (LISA 93)},
	year = {1993},
	address = {Monterey, CA},
	url = {https://www.usenix.org/conference/lisa-93/horses-and-barn-doors-evolution-corporate-guidelines-internet-usage},
	publisher = {USENIX Association},
	month = nov
}
