@inproceedings {270501,
	author = {Alexander Keller and Heiko Ludwig},
	title = {Defining and Monitoring {Service-Level} Agreements for Dynamic {e-Business}},
	booktitle = {16th Systems Administration Conference (LISA 02)},
	year = {2002},
	address = {Philadelphia, PA},
	url = {https://www.usenix.org/conference/lisa-02/defining-and-monitoring-service-level-agreements-dynamic-e-business},
	publisher = {USENIX Association},
	month = nov
}
