@inproceedings {270290, author = {Joshua A. Redstone and Michael M. Swift and Brian N. Bershad}, title = {* Using Computers to Diagnose Computer Problems}, booktitle = {9th Workshop on Hot Topics in Operating Systems (HotOS IX)}, year = {2003}, address = {Lihue, HI}, url = {https://www.usenix.org/conference/hotos-ix/using-computers-diagnose-computer-problems}, publisher = {USENIX Association}, month = may }