@inproceedings {270080, author = {Stacy Purcell and Sally hambridge and David Armstrong and Tod Oace and Matt Baker and Jeff Sedayao}, title = {Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service}, booktitle = {17th Large Installation Systems Administration Conference (LISA 03)}, year = {2003}, address = {San Diego, CA }, url = {https://www.usenix.org/conference/lisa-03/peer-certification-techniques-and-tools-reducing-system-admin-support-burdens}, publisher = {USENIX Association}, month = oct }