@inproceedings {269497,
	author = {Kiran Nagaraja and Fabio Oliveira and Ricardo Bianchini and Richard P. Martin and Thu D. Nguyen},
	title = {Understanding and Dealing with Operator Mistakes in Internet Services},
	booktitle = {6th Symposium on Operating Systems Design \& Implementation (OSDI 04)},
	year = {2004},
	address = {San Francisco, CA},
	url = {https://www.usenix.org/conference/osdi-04/understanding-and-dealing-operator-mistakes-internet-services},
	publisher = {USENIX Association},
	month = dec
}
