@inproceedings {260937,
	author = {Peter Scott},
	title = {Automating 24x7 Support Response To Telephone Requests},
	booktitle = {11th Systems Administration Conference (LISA 97)},
	year = {1997},
	address = {San Diego, CA },
	url = {https://www.usenix.org/conference/lisa-97/automating-24x7-support-response-telephone-requests},
	publisher = {USENIX Association},
	month = oct
}
