Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service

TitlePeer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service
Publication TypeConference Paper
Year of Publication2003
AuthorsPurcell S, hambridge S, Armstrong D, Oace T, Baker M, Sedayao J
Conference Name17th Large Installation Systems Administration Conference (LISA 03)
Date Published10/2003
PublisherUSENIX Association
Conference LocationSan Diego, CA
URLhttps://www.usenix.org/conference/lisa-03/peer-certification-techniques-and-tools-reducing-system-admin-support-burdens