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WTFM: Documentation and the System Administrator

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Most system administrators fear and hate documentation, both writing and reading it. This presentation attempts to alleviate that frustration by explaining why system administration documentation is important, showing how to resolve common documentation problem areas using real-world examples, and describing how to improve product documentation from your company and from companies that make products you use.

Janice Gelb, Sun Microsystems

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BibTeX
@conference {268031,
author = {Janice Gelb},
title = {{WTFM}: Documentation and the System Administrator},
year = {2008},
address = {San Diego, CA},
publisher = {USENIX Association},
month = nov
}
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Slides: 
http://usenix.org/event/lisa08/tech/gelb_talk.pdf
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